Job Description
Brief Description Of Role Job Description – Battery Application Engineer （Battery and ESS） We are seeking a proactive, technically versatile, and highly communicative Application Engineer to join our team. This pivotal role serves as a critical bridge between our customers, the market, and our internal R&D teams. The ideal candidate will possess a solid foundation in the battery industry, combined with hands-on, technician-level problem-solving skills. You will be responsible for providing exceptional on-site and remote technical support to our clients, while also conducting in-depth market and competitive analysis. Your insights will be instrumental in providing valuable feedback to our product and R&D departments to drive new product development and enhance existing offerings.
Responsibilities Include - Serve as a technical expert on our products, providing customers with installation, commissioning, configuration, and troubleshooting services.
- Respond to and resolve customer technical inquiries promptly and accurately, ensuring a high level of customer satisfaction.
- Conduct product demonstrations and technical training sessions to help customers effectively understand and utilize our products and solutions.
- Manage and document customer support cases, summarizing issues and driving internal teams toward resolutions.
- Travel to customer sites as needed for system integration, on-site diagnostics, and repairs, demonstrating strong hands-on capabilities.
- Closely monitor industry dynamics and emerging technology trends, systematically gathering and analyzing market intelligence.
- Perform deep-dive technical analysis and evaluation of key competitors' products, including performance, features, pricing, and market strategies.
- Author comprehensive competitive analysis reports to provide data-driven support for our product positioning, market strategy, and sales initiatives.
- Identify latent customer needs and pain points through daily interactions, providing firsthand insights for product iteration.
- Collaborate closely with Product, R&D, and Sales teams to translate customer requirements and market analysis into concrete product feature specifications.
- Participate in the definition, design, and validation phases of new products, offering expert advice from an application and customer perspective.
- Create and maintain technical documentation, including application notes, user manuals, and Frequently Asked Questions (FAQ).
Skill Requirements - Bachelor’s Degree in Material Science, Electrical & Electronics Engineering, Electric-drive Vehicle Engineering, Mechanical Engineering, or related discipline
- Familiarity with battery applications in one or more of the following sectors is a significant advantage: Automotive, Marine, UAV, or Energy Storage Systems (ESS).
- Experience with Lead acid, Li-ion Battery and Energy storage systems.
- Excellent written and oral communication skills.
- Excellent problem solving and organizational skills.
- Ability to effectively prioritize and execute deliverables in an occasionally high-pressure environment.
What We Offer - Competitive salary + Bonus Opportunity (Salary commensurate with experience)
- Work Flexibility (9 a.m. – 5 p.m.), 1 day Remote
- Medical, Dental, Vision
- 401k + Match
- Short Term/ Long Term Disability
- Paid Time Off
- Voluntary Life Insurance
- Optional Critical Care/Accident Coverage
- Employee Assistance Program
Please Visit us at: or (26) Camel Energy Inc: Posts | LinkedIn
Camel Energy, Inc., is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, genetic information, Vietnam era veteran status, marital status, height, weight, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, transfers, leaves of absence, compensation, and training. Our policy reflects and affirms the Company’s commitment to the principles of fair employment and the elimination of all discriminatory practices. - Camel Energy, Inc., is a drug-free workplace, and we use E-Verify to confirm the identity and employment eligibility of all new employees.
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Job Tags
Temporary work, Local area, Remote work,