Job Description

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

As a Call Center Healthcare Representative at Gainwell, you will provide essential support to members, providers, and partners by delivering clear, accurate, and timely information. In this frontline role, you will help resolve inquiries, document interactions, and ensure a positive experience for every caller. Connect your passion for service with meaningful work that supports the health and well-being of the communities we serve.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

• Answer inbound calls and respond to basic inquiries from members, providers, and customers using established procedures.

• Provide knowledgeable responses to basic client questions and escalate complex inquiries to appropriate teams when necessary.

• Resolve client issues, update account records, and follow up to ensure inquiries are fully addressed and documented.

• Meet or exceed client SLAs, production goals, and quality metrics.

• Collaborate with peers, management, and clients to resolve service-related issues and support overall customer experience.

What we're looking for

• Two or more years of customer service experience in any industry.
• Proficiency with help desk tools, computer systems, and Microsoft Office applications.
• Strong problem-solving skills with the ability to resolve inquiries effectively and professionally.
• Excellent written and verbal communication skills with a customer-focused approach.
• Ability to work collaboratively and identify appropriate stakeholders to assist in resolving client inquiries. 

What you should expect in this role

• Full-time remote position work from home (Open to candidates anywhere in the United States.)
• Standard Monday–Friday work schedule aligned with business needs.
• Reliable high-speed internet required to support remote work.
• Supportive, team-oriented culture with opportunities for cross-training and professional development.
• Access to Gainwell’s comprehensive benefits package, including: Health insurance plan options, 401(k) with company match, Paid holidays and floating holidays, Flexible vacation policy, Employee wellness and assistance programs.

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The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies  is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

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