Job Description

Director

Chick-fil-A Menomonee Falls is seeking a passionate, engaged, and enthusiastic leader to make a difference in our team’s and guests’ lives daily! As a leader in our restaurant, you will work in a fast-paced business, with the opportunity to be a part of our high-powered team.

We are seeking a developed leader to support the business by communicating, tracking, training and coaching all team members on achieving service and revenue goals as a team. The leader oversees team members in the development of the business and in the continual pursuit of “Operational Excellence” while creating a positive work culture. The leader serves on the leadership team, and is in constant contact with the other senior directors and the Owner/Operator as to what is happening in their scope of responsibility and is responsible for the overall flow of the front and/or back of house. The leader is tasked with meeting and exceeding our high goals and standards.

Key Expectations

· Lead and model our mission and vision

· Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy:” Great Food, Fast & Accurate Service and Genuine Hospitality.

· Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all, 1st Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model.

· Support and influence the restaurant’s overall operational and financial goals.

· Work flexible work schedules to support the restaurant’s operations and guest demands.

· Available to work 45-50-hour work week.

· Ability to open and close the restaurant while performing safe and secure audits.

· Strictly adhere to all Company policies and procedures.

· Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback.

· Be a Food Safety Ambassador in your work center and on your Director on Duty shifts.

· Participate in Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks.

· Ensure that Team Leaders/Members work at a pace to maintain restaurant’s established speed of service guidelines.

· Addresses guest issues that may arise using the HEARD model, consults with Owner/Operator regarding complex issues.

· Actively working towards the business’ financial goals

· Complete Wildsparq Monthly Training

Development

· Prepare for and participate in weekly Director leadership meetings.

· Develop your team leaders through weekly connects and bi-weekly team meetings.

· Participate in weekly Director on Duty shifts in which you will lead your area of operations during this designated time frame.

· Support a recognition culture by recognizing team members.

Financial Measures: Four Pillars

· Sales Growth

· Food Cost Performance

· Productivity

· CEM: OSAT Score

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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