Hotel Guest Service Agent (OPEN AVAILABILITY) Job at Steel Hospitality, Harrisburg, PA

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  • Steel Hospitality
  • Harrisburg, PA

Job Description

Hotel Guest Service Agent (OPEN AVAILABILITY) Location Harrisburg, PA :

Candlewood Suites, an extended stay hotel, looking for motivated Front Desk Agents with OPEN AVAILABILITY between 7a-3p and 3p-11p!

Welcome to Candlewood Suites, Harrisburg!

Guest Service Agents Responsibilities:

  • Greeting guests upon arrival and making them feel welcomed.
  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Processing guest payments.
  • Accommodating general and unique requests.
  • Act as the first point of contact for guest information
  • Ensuring the lobby and front desk area is clean and presentable.
  • Rolling over the day and emailing proper reports to management.

Experience with Opera PMS preferred but not required.

2nd Shift, overnight, and weekends required

Summary

As a Hotel Guest Service Agent, you will be the first point of contact for guests, responsible for delivering outstanding customer service and ensuring a welcoming atmosphere. Reporting to the Front Desk Manager, you will utilize your core skills in hospitality and guest relations to handle inquiries, manage reservations, and assist with check-ins and check-outs. Your proficiency in OPERA and multi-line phone systems will enhance operational efficiency. With an emphasis on guest satisfaction, your role is vital in creating memorable experiences for our visitors in a dynamic hotel environment.

Qualifications

  • Strong customer service skills and experience in guest relations
  • Proficiency in front desk operations and hotel management systems, specifically OPERA
  • Familiarity with multi-line phone systems and effective phone etiquette
  • Background in hospitality, with a focus on providing exceptional guest services
  • Ability to work flexible hours, including nights and weekends, to meet operational needs
  • Multilingual or bilingual capabilities are a plus, enhancing communication with diverse guests

Job Types: Full-time, Part-time

Pay: $14.00 - $15.50 per hour

Benefits:

  • Employee discount
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Every weekend
  • Holidays
  • Nights as needed
  • Night shift
  • On call
  • Overnight shift

Education:

  • High school or equivalent (Required)

Experience:

  • Hotel: 1 year (Preferred)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Ability to Commute:

  • Harrisburg, PA 17112 (Required)

Ability to Relocate:

  • Harrisburg, PA 17112: Relocate before starting work (Required)

Work Location: In person

Job Tags

Hourly pay, Full time, Part time, Relocation, Flexible hours, Shift work, Day shift, Afternoon shift,

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