Inbound Call Center Agent Job at Sparkbit 360, Washington DC

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  • Sparkbit 360
  • Washington DC

Job Description

At Sparkbit 360 , we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.

Position Overview

We are seeking a patient, detail-oriented, and customer-friendly Inbound Call Center Agent to join our Washington, DC team. This role focuses solely on responding to incoming customer calls no social media or digital marketing tasks. 

Responsibilities

  • Listen actively to understand customer questions, concerns, and needs

  • Provide accurate information about Sparkbit360s services, processes, and policies

  • Assist with client account inquiries, billing or service clarifications, appointment scheduling, or general customer support

  • Document call details, customer interactions, and resolutions using the companys CRM or call tracking system

  • Escalate issues to appropriate internal teams when needed to ensure timely resolution

  • Follow internal guidelines, scripts, and procedures to ensure consistency in customer service

Qualifications

  • High school diploma or equivalent required; some college or professional coursework preferred
  • Excellent verbal communication and listening skills
  • Strong problem-solving ability and patience with customers
  • Good organizational skills and attention to detail
  • Comfort using computers and basic CRM or call log systems

Benefits

  • Competitive hourly pay

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Opportunities for growth and advancement

Job Tags

Hourly pay,

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