Job Description

Join our team and enjoy a world of benefits!

Are you seeking a workplace that truly cares about your well-being? Look no further! We are excited to announce a fantastic opportunity to be part of our team and take advantage of our comprehensive benefit plan.

Health, Dental, and Vision Insurance:

Your health matters to us! We offer a top-notch insurance package that covers you and your family's medical, dental, and vision needs. Stay healthy and worry-free with our extensive coverage.

Matching 401k Plan:

We offer a generous matching 401k plan to help you save for your retirement. Start building a secure financial future with our support.

Flexible Spending Accounts:

Our flexible spending accounts allow you to set aside pre-tax dollars for medical and dependent care expenses.

Tuition Reimbursement:

We value your growth and development. Pursue your educational dreams with our tuition reimbursement program. Expand your knowledge, skills, and reach new heights in your career with our support.

Paid Time Off:

Work-life balance is essential to us, and we want you to have time for yourself and your loved ones.

Don't miss out on these incredible benefits that come with being part of our team. Join us today and experience a workplace that truly values your well-being.

Tow Operator/ERS Tech (emergency road service)

Must be 18 years or older to apply:

REPORTS TO: General Manager Towing

CLASSIFICATION: Exempt

INTERNAL CONTACTS: Towing Staff, Collision Center team, Hope Street Shop Mechanics

EXTERNAL CONTACTS: Customers, AAA, Providence PD, & RI State PD

QUALIFICATIONS:

• Valid driver’s license and CDL for weight of vehicle assigned 
• Provide copy of current medical card in compliance with Federal Motor Carrier Safety Regulations
• Possess basic mechanical aptitude

SUMMARY STATEMENT:

Tow Operator must provide excellent customer service while performing emergency road service, towing, accident recovery, police impound towing and/or abandoned vehicle recovery using assigned truck and towing equipment in a professional and safe manner. Perform timely and correct logging with dispatch of paperwork, daily reports and/or other necessary documentation.

POSITION CONTINGENCIES: Must consent to a criminal background check and be willing to submit to drug test

RESPONSIBILITIES:

• ERS Tech duties dispatched include but are not limited to: changing or inflating flat tires, jumping vehicles with battery issues, deliver a few gallons of fuel to those out of gas, perform minor roadside repairs, perform lock out procedures for those customers who have locked their keys in their car, perform damage free towing, perform accident towing and scene clean up
• Respond to calls dispatched for roadside assistance in a safe, timely, professional manner, free of accidents, injury, and damage as well as communicate ETA
• Communication with dispatch, co-workers, AAA, and law enforcement shall be professional and informative
• Trucks must be inspected prior to beginning of shift. All necessary paperwork of truck and related equipment inspections are to be completed neatly and submitted in a timely manner
• Fill fuel at end of every shift
• Maintain service vehicle and equipment in good safe working order, truck interior must be spotless, exterior should be washed minimum once a week weather permitting
• Safe driving behavior is a must. Obey all traffic laws
• At the end of shift, secure the storage yard by ensuring yard is locked, keys are to be placed in designated area
• Complete and turn in “Daily Driver Report” each shift. All related invoices and payments must be included too
• Perform other duties, including, but not limited to : cleaning trucks, office, shop and/or yard as requested by management

SUCCESS FACTORS (KSAs):

The attributes listed below are representative of the knowledge, skill and/or ability required.

• Knowledge of how to use necessary service vehicle, tools, and related equipment to provide service required by job
• Problem solver, have ability to use reason even when dealing with emotional topics; adapt to changes in work environment; manage competing demands; able to deal with frequent change, delays or unexpected events
• Customer service, manage difficult or emotional customer situation; responds promptly to customer needs; solicits customer feedback to improve service; professionally respond to request for service and assistance
• Ability to provide excellent writing and oral communication skills; work as a team; listen attentively; pay attention to detail; express concerns and issues with entire team; knowledge and ability to complete necessary reports accurately and efficiently
• Dependability, follow instructions, respond to management directions, be punctual and keep commitments; complete tasks on time or notify appropriate person with alternate plan
• Safety and Security, observes safety and security procedures; determine appropriate action beyond guidelines; report unsafe conditions; use equipment and materials properly

PHYSICAL DEMANDS:

• Capable of lifting 50+ pounds regularly
• Manual dexterity
• Ability to work safely with hazardous chemical and equipment
• Ability to bend, lift and reach repeatedly for extended periods of time
• Ability to perform repeated actions for extended period of time

East Side Enterprises Behavior Standard: Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.

Incumbent must be able to work successfully with and for employees without regard to race, color, religion, sex, sexual orientation, national origin, age, disabilities, Vietnam-era, veteran status, or disabled veteran status.

*Statements included in this description are intended to reflect in general the duties and responsibilities of this classification and are not intended to be interpreted as being all-inclusive.

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