Job Description

The Senior Operations Manager is responsible for overseeing all aspects of warehouse operations, including inventory management, order fulfillment, shipping and receiving, workforce planning, and compliance with safety and quality standards. This role ensures operational efficiency, cost-effectiveness, and high service levels to meet customer expectations. The Senior Operations Manager oversees all operating shifts and departments within the distribution center that could include the following departments: International Shipping (import/export), Co-Manufacturing Shipping/Receiving, & Overflow site management.

Operational Leadership

• Manage day-to-day warehouse operations, ensuring timely and accurate order processing.
• Multi-Department Oversight-Import/Export, Co-Manufacturing, Overflow Site Management
• Develop and implement strategies to optimize workflow, reduce costs, and improve productivity.
• Ensure all KPI’s, metrics and sustainable profitability goals are met and maintained
• Assist management and engineering with site layout
• Continuously monitor space needs consolidating when possible 

• Develop and maintain operating documents (Work inst., flow charts, Job descriptions)
• Develop and provide org chart for customers and associates
• Plan labor to follow production or customer needs
• Utilize labor for VAS (value added services)
• Remove excessive labor for profitability and efficiency
• Track and train associates to maximize utilization
• Assist in driver retention and turnover
• Identify and record performance   measurements to align with customers’  goals or needs
• Provide format for recording measurements   and update as needed to reach goals
• Add or remove goals to challenge operation   to better serve the customer
• Lead, mentor, and develop warehouse supervisors and staff.
• Create staffing plans and oversee scheduling to meet operational demands.
• Foster a culture of accountability, safety, and continuous improvement.
• Ensure compliance with company policies, documenting coaching and corrective actions in accordance to disciplinary standards.
• Develop Staff by Cross Training/On-Job Training
• Ensure accurate inventory management and reconciliation.
• Implement quality assurance processes to minimize errors and returns.
• Coordinate cycle counts and audits.
• Enforce OSHA, DOT, company and customer safety standards.
• Maintain compliance with regulatory requirements and internal policies.
• Conduct monthly safety training and inspections.
• Provide reports based on customers’ needs
• Capture relevant information to be used during review periods  

Labor Planning  

• Plan labor to follow production or customer needs
• Utilize labor for VAS (value added services)
• Remove excessive labor for profitability and efficiency
• Track and train associates to maximize utilization
• Assist in driver retention and turnover  

KPI Performance Set Up and Monitoring

• Identify and record performance   measurements to align with customers’  goals or needs
• Provide format for recording measurements   and update as needed to reach goals
• Add or remove goals to challenge operation   to better serve the customer  

Team Management

• Lead, mentor, and develop warehouse supervisors and staff.
• Create staffing plans and oversee scheduling to meet operational demands.
• Foster a culture of accountability, safety, and continuous improvement.
• Ensure compliance with company policies, documenting coaching and corrective actions in accordance to disciplinary standards.
• Develop Staff by Cross Training/On-Job Training

Inventory & Quality Control

• Ensure accurate inventory management and reconciliation.
• Implement quality assurance processes to minimize errors and returns.
• Coordinate cycle counts and audits.

Safety & Compliance

• Enforce OSHA, DOT, company and customer safety standards.
• Maintain compliance with regulatory requirements and internal policies.
• Conduct monthly safety training and inspections.

Issue Necessary Reports to Customer/Liaison

• Provide reports based on customers’ needs
• Capture relevant information to be used during review periods  

Knowledge, Skills, & Abilities

• Knowledge of international shipping/receiving and Co-Manufacturing processes
• Ability to manage multi-shift operations and/or multi-site operations (overflow warehousing)
• Strong Leadership and team building abilities
• Ability and skills to assess and discuss operational performance in a business review meeting with customers  
• Ability to move around warehouse floor up to 70% of working hours to observe and coach for performance
• Ability to create and analyze data for metrics tracking
• Excellent communication skills in person, or by computer, telephone, 2-way radio, cell phone
• Knowledge of hazardous material
• Ability to work in a fast-paced environment with exposure to falling objects and forklift traffic  
• Know or be able to learn HighJump WMS (Warehouse Management Systems), Oracle, and/or SAP Operating System
• Know or be able to learn WMS and customer ERP if necessary  
• Proficient Skills utilizing Microsoft Office (Excel, Word, and Outlook) 
• Ability to work in ambient storage environment 
• Ability to work flexible schedule based on customer demand and peak quarter-end periods.

Education & Experience 

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field required.
• 5+ Years leadership experience in Distribution, Logistics or Supply Chain Management required
• Food grade facility experience, a plus
• Account management experience, plus
• P & L management experience, a plus
• HighJump WMS experience, a plus
• SAP experience, a plus
• Multi-department experience (i.e. International, Domestic, co-manufacturing), a plus

Competitive Compensation

Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory. 

401(k) match, Serious Health Condition Pay

Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance

Paid Time Off & Holidays

Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Covenant Logistics is an Equal Opportunity Employer 

M/F/Disability/Veteran

VEVRAA Federal Contractor

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